The Green Line service was introduced in Mazarrón middle of last year.
Mazarrón neighbors have shown a very good reception of the service and the proof is the continued use made thereof.
To use the service via Smartphone or tablet, simply download the Green Line application.
Each user connects to Play Store or APP Store and an easy and intuitive way, the discharge occurs.
This is completely free.
Once you open the application on the mobile device, the user decides whether to raise a query or report an incident.
The procedure is very quick and easy.
To report an incident, simply select the type of search.
For geolocation, the APP Green Line is responsible for automatically detecting the exact coordinates where it is located.
Later, you can attach a picture of the incidence with a brief description.
Once submitted, the manager appointed by the City receives notice thereof.
From this moment, the procedures are initiated to solve the detected incidence.
The citizen knows at all times the state in which the reported incidence is due to receive notifications on your mobile device.
This service, in addition to involving citizens in achieving a more sustainable municipality, greatly facilitates the daily management of the City Council responsible.
In addition to streamlining the reaction times discloses situations improvement but for the cooperation of citizens, the City Council would have no proof.
In Mazarrón, the type of incidents that have been reported most are those that refer to "Sidewalks and Driveways" followed by "lighting", "Cleaning" and "Garbage".
So far 136 have been reported incidents of which 42% have already been solved and the rest is in process.
In order to resolve any questions on the environmental level, you can also access the web www.lineaverdemazarron.com.
Through this domain, citizens can raise any environmental consultation and a maximum of 24 hours will be answered by a team of experts in the field.
In this link, there is also an extensive reference information about good practice guide, environmental advice, educational resources, legislation etc ... An extensive custom content municipality.
The Green Line service has won the 2014 Conama Sustainability Award.
It also has features Quality Award 2013 in the category of Healthy and Sustainable Urban Development awarded by the Spanish Healthy Cities Network (RECS) and Major Impact Award 2013 Citizen of Ecovidrio.
Mazarrón City Council is very proud of the results obtained to date and welcomes the important civic participation demonstrates the involvement and interest of citizens in the municipality.
Source: Ayuntamiento de Mazarrón